Privacy Policy - 3A Urban Nest

3A Urban Nest – Privacy Policy

Effective Date: 5th September 2025

3A Urban Nest respects your privacy and is committed to protecting your personal information in accordance with GDPR and Irish data protection laws.
This Privacy Policy explains how we collect, use, store, and share personal data when you use our website, book properties, or create accounts.
By using 3A Urban Nes services, you consent to the practices described in this policy.

Personal Information: Name, email, phone, address, date of birth, and government ID if required for verification.
Account Information: Login credentials, booking history, payment methods (excluding full card details), preferences, and communication settings.
Transaction Information: Payment confirmations, billing addresses, payment amounts, and special requests during bookings.
Technical Information: IP address, browser type, device information, operating system, location data, and website usage analytics.
Marketing & Communication: Newsletter subscriptions, promotional offers, and communication preferences.
Third-party Information: Information provided by payment gateways, property owners, or other partners as necessary to complete bookings.

To process bookings, manage user accounts, and provide property access and services.
To communicate with you regarding reservations, updates, promotions, or changes to terms and policies.
To detect and prevent fraud, security breaches, or unauthorized access.
To improve website functionality, user experience, and tailor content to your preferences.
To comply with legal obligations, taxation, and regulatory requirements.

All payments are processed through secure, PCI-compliant third-party payment gateways.
3A Urban Nest does not store full credit/debit card information on our servers.
Payment information is only used for booking purposes, refund processing, and fraud prevention.
We may retain masked or partial payment information for audit, record-keeping, or verification purposes.

We do not sell personal information to third parties.
Your information may be shared with property owners, service providers, and payment processors as necessary to fulfil your booking.
We may share data with law enforcement, regulatory authorities, or legal representatives if required by law or to protect 3A Urban Nest’s rights.
Marketing data may be shared with third-party partners only with your explicit consent.

We use cookies and similar technologies to enhance site functionality, analyse website traffic, and personalise content.
Analytics tools (such as Google Analytics) are used to monitor user behaviour and improve our services.
You can manage cookie preferences in your browser settings or opt out of certain tracking tools.

We retain your personal and transactional data for as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Inactive or unused accounts may have data removed or anonymised after a certain period, typically 2–5 years.

3A Urban Nest implements industry-standard security measures including encryption, firewalls, and secure servers.
Access to personal data is restricted to authorised personnel only.
While we strive to protect your data, no system is completely secure. You acknowledge and accept this risk.

Account holders are responsible for maintaining the confidentiality of login credentials.
All activities performed through your account are your responsibility.
Notify us immediately if you suspect any unauthorized use of your account.

3A Urban Nest services are not intended for children under 18 years of age.
We do not knowingly collect personal information from children. If discovered, such data will be deleted immediately.

You may request access, correction, or deletion of your personal data at any time.
You may withdraw consent for marketing communications or opt-out of newsletters.
To exercise these rights, contact 3A Urban Nest at [Insert Contact Email].
You may also lodge a complaint with the Irish Data Protection Commission if your rights are violated.

We may send promotional offers, updates, or newsletters only if you have opted in.
You can unsubscribe from marketing communications at any time via email or account settings.

3A Urban Nest may update this Privacy Policy periodically to reflect changes in services, legal requirements, or data practices.
Continued use of our services constitutes acceptance of the updated Privacy Policy.

This Privacy Policy is governed by the laws of Ireland.
Any disputes related to personal data or privacy will be subject to the jurisdiction of Irish courts.

By using 3A Urban Nest, you acknowledge that you have read and agreed to this Privacy Policy.